Our Commitment
At First TransPennine Express we are dedicated to providing you
with the best possible rail service. Our commitment to our
customers is our priority.
Secure Station Scheme
We continually look to improve security at our train stations
by:
- CCTV recording
- Regular patrols
- Better lighting
- Swift removal of grafitti
- Consistent staff vigilance
- Ongoing staff training
- Help points with direct access to our Control Room
Information regarding the service you can expect to receive from
us, and what we will do if things go wrong. It describes the high
standards we have set ourselves, and the levels of compensation we
will pay if we fail to achieve our targets.
Latest information on punctuality and reliability on each of the
three First TransPennine Express lines.