Recent Performance
First TransPennine Express is totally committed to running a
safe, punctual and reliable train service focused on customer
service.
We are continuously measured on how well we perform. We are
given Punctuality and Reliability targets by the Department for
Transport and these are built into our Passenger's Charter, which
represent our performance commitment to you, our customers.
"Punctuality" is defined as the number of trains arriving within
10 minutes of the advertised time expressed as a percentage of the
number of trains that ran.
"Reliability" is defined as the number of trains that run
without being cancelled expressed as a percentage of the number of
trains scheduled to run.
The Punctuality targets we need to achieve are very similar for
all three of our routes - at least 91% for North and South
TransPennine, and at least 90% for North West.
Our Reliability targets are at least 99% on all three
routes.
How are we doing?
Now you can get a daily update on our
performance or
recent performance results.