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At First TransPennine Express we are dedicated to providing you with the best possible service we can. The following pages set out our commitment to users of our franchise, as well as reporting on our performance to date.
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Recent Performance
Latest information on punctuality and reliability on each of the three First TransPennine Express lines is here.
TransPennine Express is totally committed to running a safe, punctual and reliable train service focused on customer service.
We are continuously measured on how well we perform. We are given Punctuality and Reliability targets by the Strategic Rail Authority (SRA) and these are built into our Passenger's Charter, which represent our performance commitment to you, our customers.
"Punctuality" is defined as the number of trains arriving within 10 minutes of the advertised time expressed as a percentage of the number of trains that ran.
"Reliability" is defined as the number of trains that run without being cancelled expressed as a percentage of the number of trains scheduled to run.
The Punctuality targets we need to achieve are very similar for all three of our routes - at least 91% for North and South TransPennine, and at least 90% for North West.
Our Reliability targets are at least 99% on all three routes.
