Many of our services, particularly at peak times, can be very busy and we appreciate this isn't an ideal travelling experience.
As part of our franchise agreement we are required to offer First Class accommodation. This is available in Coach C and also in Coach C & F on four / six carriage trains and is for the use of First Class ticket holders only. The First Class accommodation is clearly identifiable on the entrance doors to the compartment and on seat headrest covers.
Occasionally, when demand is high and all First Class ticket holders have been accommodated, the on board team may decide to offer available seating to standard class ticket holders.
First TransPennine Express will not be de-classifying services as a matter of course. We appreciate that on certain routes and at certain times it has become the norm for some customers to assume that a train will be de-classified and as such make use of the First Class accommodation.
We would like to ask standard class ticket holders to no longer make an assumption that services will be de-classified and therefore not use the First Class accommodation. We do recognise this is a change to previous travel experiences but we believe this is a better way of managing capacity throughout the train.
Our on board teams have been briefed regarding this and we would ask all customers to respect the decisions they make. They have an absolute right to work in a safe and non-threatening environment.