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Please contact the correct team below and we'll be happy to help.

Web Ticket Sales Support

Please visit our FAQ's or if you can't find what you're after call 0844 556 5637 or email us at tpe.websupport@firstgroup.com.

Postal Address

TPE Web Support, Floor 1, Intercity House, North Road, Plymouth, PL4 6AB

Train running information, 0845 748 4950 (National Rail Enquiries)
Bike reservation,   0845 600 1674
Group travel,
 0845 600 1674
Lost property,
 0845 600 1672 
Assisted travel
 (wheelchair & Accessibility bookings), 0800 107 2149
Minicom facility 
  (For hearing-impaired passengers), 0800 107 2061
Other enquiry,
 0845 600 1671

If you're calling from outside the UK, here are the numbers you'll need:

Customer Relations 0044 8456 001 671
Telesales 0044 8456 786 974
Season Tickets 0044 8456 786 965
Website Support 0044 844 556 5637
Lost Property 0044 08456 001 672
Group Travel/Cycle Reservations 0044 8456 001 674
Assisted Travel 0044 0800 107 2149

Our customer relations team can only assist between 0700 and 2200 Monday to Friday and 0700 and 2100 on Saturday and Sunday.

Alternately, use our Your Views form (also available at all our train stations).  

You can also contact our Customer Relations team:

Phone: 0845 600 1671

Email: tpecustomer.relations@firstgroup.com

Customer Relations 
First TransPennine Express 
M1 9YB

Lost Property

Customers wishing to enquire about lost property should call 0845 600 1672. It will help if you can tell us the station at which your train terminated. Items not collected within 24 hours will be transferred to a central location. Please note there may be a charge for retrieval of items held for more than 24 hours.

Compensation claims

If you wish to claim compensation please use a compensation claim form (also available at all our train stations) so that we can process your claim as quickly as possible. If you need help please contact our Customer Relations team:
Phone: 0845 600 1671
Email: tpecustomer.relations@firstgroup.com

Other Contact Details

  • National Rail Enquiries (24 hours)

    Tel: 08457 48 49 50

    For up to the minute travel information for the National Rail network and information on all other Train Operating Companies.

    Web: www.nationalrail.co.uk

  • Traveline

    Tel: 0871 200 22 33 (calls from landlines cost 10p per minute).

    For all other public transport route and timetable information
    Web: www.traveline.org.uk

  • British Transport Police

    Tel: 0800 40 50 40
    The British Transport Police is the national police service for the railways. We are working closely with the British Transport Police to maintain and improve the security of the network and to make sure you have a safe journey.

    Web: www.btp.police.uk

  • Passenger Focus

    Are an independent public body set up by the Government to protect the interests of passengers.
    Web: www.passengerfocus.org.uk

  • The Association of Train Operating Companies (ATOC)

    The Association of Train Operating Companies (ATOC) represents and supports Britain's passenger railway.
    Web: www.atoc.org

  • Office of Rail Regulation

    The Office of Rail Regulation (ORR) is the independent safety and economic regulator for Britain's railways.
    Web: www.rail-reg.gov.uk

  • Network Rail

    Network Rail run, maintain and develop Britain's tracks, signalling system, rail bridges, tunnels, level crossings, viaducts and 18 key stations.
    Web: www.networkrail.co.uk


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