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Please contact the correct team below and we'll be happy to help.

Please visit our FAQ's where you can find answers to many questions. if you can't find what you're after you can get in touch.

Web Ticket Sales Support
0344 556 5637
tpe.websupport@firstgroup.com
TPE Web Support, Floor 1, Intercity House, North Road, Plymouth, PL4 6AB

Telesales 0345 678 6974
Season Tickets 0345 678 6965
Group travel/Cycle reaservations 0345 600 1674
Lost property 0345 600 1672
Assisted travel (wheelchair & Accessibility bookings), 0800 107 2149
Minicom facility (For hearing-impaired passengers), 0800 107 2061
Website Support 0344 556 5637
Train running information 0845 748 4950 (National Rail Enquiries)

For all other enquiries please contact our Customer Relations team who are available between 7am and 10pm Monday to Friday and 7am and 10pm on Saturday and Sunday.

t. 0345 600 1671
e. tpecustomer.relations@firstgroup.com
Customer Relations , First TransPennine Express , Freepost, ADMAIL 3878, Manchester, M1 9YB

Alternately you can use our Your Views form (also available at all our train stations).

Lost Property
Customers wishing to enquire about lost property should call 0345 600 1672. It will help if you can tell us the station at which your train terminated. Items not collected within 24 hours will be transferred to a central location. Please note there may be a charge for retrieval of items held for more than 24 hours.

Compensation claims
If you wish to claim compensation please use a compensation claim form (also available at all our train stations) so that we can process your claim as quickly as possible. If you need help please contact our Customer Relations team

  • National Rail Enquiries (24 hours)

    Tel: 08457 48 49 50

    For up to the minute travel information for the National Rail network and information on all other Train Operating Companies.

    Web: www.nationalrail.co.uk

  • Traveline

    Tel: 0871 200 22 33 (calls from landlines cost 10p per minute).

    For all other public transport route and timetable information
    Web: www.traveline.org.uk

  • British Transport Police

    Tel: 0800 40 50 40
    The British Transport Police is the national police service for the railways. We are working closely with the British Transport Police to maintain and improve the security of the network and to make sure you have a safe journey.

    Web: www.btp.police.uk

  • Passenger Focus

    Are an independent public body set up by the Government to protect the interests of passengers.
    Web: www.passengerfocus.org.uk

  • The Association of Train Operating Companies (ATOC)

    The Association of Train Operating Companies (ATOC) represents and supports Britain's passenger railway.
    Web: www.atoc.org

  • Office of Rail Regulation

    The Office of Rail Regulation (ORR) is the independent safety and economic regulator for Britain's railways.
    Web: www.rail-reg.gov.uk

  • Network Rail

    Network Rail run, maintain and develop Britain's tracks, signalling system, rail bridges, tunnels, level crossings, viaducts and 18 key stations.
    Web: www.networkrail.co.uk

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