As the North grows and transforms, we need to make sure that our colleagues are ready and raring to deliver consistently high quality service and represent the diverse communities we serve.
To help us transform every area of our service and take the North further, we'll be making big investments into the best training and equipment for our colleagues.
New Customer Service flagship training scheme
Tailored customer service training and development to enhance customer experience around our new trains
Annual apprenticeships and graduate programmes to make sure we have talented young people joining and growing their careers in our business
Building partnerships with our community to promote careers in the rail industry and help young people to gain confidence and employability skills
We'll work to ensure our workforce better reflects the communities we serve and that we attract and employ a more diverse workforce
Equip colleagues with skills to offer excellent customer service to our diverse customer population
Create an annual diversity plan to keep our plans focused and review how we're doing
Develop a range of engagement initiatives to achieve improvements employee engagement
This includes the creation of our annual staff survey where colleagues can feedback on what it's like to work at TransPennine Express
Maintain our Investors in People Gold accreditation, with lots of initiatives aimed at nurturing a healthy, motivated team
Develop our wellbeing programme with a range of new initiatives supported by our wellbeing champions
Promote colleague volunteering with organisations
Introduce a refreshed People and Leadership Strategy which puts the development of our people at its core
And of course, as the North grows and transforms, we'll need more talented, dedicated professionals to join us for an exciting career at TransPennine Express.
If you'd be interested in coming on board, search our current vacancies.
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