Many of our services, particularly at peak times, can be very
busy and we appreciate this isn't an ideal travelling
As part of our franchise agreement we are required to offer
First Class accommodation. This is available in Coach A and also in
Coach D on four / six carriage trains and is for the use of First
Class ticket holders only. The First Class accommodation is clearly
identifiable on the entrance doors to the compartment and on seat
Occasionally, when demand is high and all First Class ticket
holders have been accommodated, the on board team may decide to
offer available seating to standard class ticket holders.
First TransPennine Express will not be de-classifying services
as a matter of course.
We appreciate that on certain routes and at certain times it has
become the norm for some customers to assume that a train will be
de-classified and as such make use
of the First Class accommodation.
We would like to ask standard class ticket holders to no longer
make an assumption that services will be de-classified and
therefore not use the First Class accommodation.
We do recognise this is a change to previous travel experiences but
we believe this is a better
way of managing capacity throughout the train.
Our on board teams have been briefed regarding this and we would
ask all customers to respect the decisions they make.
They have an absolute right to work in a safe and non-threatening