First TransPennine Express is a train company set to offer a fast, frequent and superior experience.
An investment programme of over £260m is currently under way bringing high-quality intercity rolling stock, new depots and substantial improvements to our 30 stations and most importantly through the development of our people.
Our Vision
Our vision for First TransPennine Express over the next five years is:
"Delivering great service every day"
Our Values
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- Customer Focus
- Performance
- Continuous Improvement and Development
- Stakeholder Value
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- Responsibility
- Consistency
- One Team
The Future
Improvements in customer and employee satisfaction, business performance and delivery of corporate responsibility objectives:
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- Public Performance Measure in excess of 92% by 2012
- Passenger journey growth in excess of 40%
- Extension of services between Manchester, Edinburgh and Glasgow
- Continued focus on safety and security
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- Training
- Improved service standards at FTPE stations and on-board
- A package of environmental measures