| Customer help points | No | Adjacent to turning circle, main entrance, a phone is provided for a link to SMC |
| Staff help | Yes | - Monday-Friday:
24 hours
-
Saturday:
6:00 AM -
11:59 PM
-
Sunday:
24 hours
|
| Accessible ticket machines | Yes | Adjacent to turning circle, main entrance, a phone is provided for a link to SMC |
| Accessible ticket office counter | Yes | All machines are DDA compliant |
| Induction loop | Yes | |
| Ramp for train access | Yes | |
| Accessible taxis | Yes | Generally available but advance booking recommended |
| Accessible public telephones | No | text phones are available and staff are on hand to assist as required due to no low level phones |
| Accessible toilets | Yes | Key available at Customer Reception platform 1 |
| Step free access coverage | Yes | Whole Station |
| Impaired mobility set down | Yes | |
| Disabled parking | Yes | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge |
| Accessible car park equipment | No | The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station |
| Wheelchairs | Yes | 4 chairs are kept in the Station Management Centre |
| Ticket gates | Yes | |