| Customer help points | No | |
| Staff help | Yes | - Monday-Friday:
4:00 AM -
12:45 AM
-
Saturday:
5:00 AM -
1:45 AM
-
Sunday:
7:00 AM -
1:45 AM
Available during Station Opening times |
| Accessible ticket machines | Yes | |
| Accessible ticket office counter | Yes | All East Coast machines are DDA compliant in the Travel Centre |
| Induction loop | Yes | |
| Ramp for train access | Yes | If you need assistance we recommend that you book at least 24 hours in advance of travel |
| Accessible taxis | Yes | Taxis are available from the Taxi Rank located adjacent Platform 11
|
| Accessible public telephones | Yes | Available in part on the main concourse during Station Opening times |
| Accessible toilets | Yes | |
| Step free access coverage | Yes | Whole Station |
| Impaired mobility set down | Yes | Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: East Coast – 08457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 08456 015929 |
| Disabled parking | Yes | Parking is available free of charge in the short stay car park when displaying a valid International Blue Badge |
| Accessible car park equipment | Yes | |
| Wheelchairs | Yes | Available during Station Opening times |
| Ticket gates | Yes | |