| Customer help points | No | |
| Staff help | Yes | -
Monday-Sunday:
7:00 AM -
12:30 AM
Liverpool Lime Street Customer Care are available Monday - Saturday 07:00 - 21:30 and Sunday 08:00 - 22:00. THERE IS NO CHARGE FOR THIS SERVICE. Network Rail do prefer passengers to book their assistance 48 hours prior to travelling when possible. All assistance needs are available to and from platforms and onto train services. To book assistance prior to travelling telephone the relevant train operator: Northern – 0845 600 8008 Virgin – 0845 744 3366 Transpennine Express – 0845 600 1674 Central Trains – 0870 609 6060 |
| Accessible ticket machines | Yes | |
| Accessible ticket office counter | Yes | Accessible Ticket Machines are situated next to Cafe Nero and the Booking Office |
| Induction loop | Yes | |
| Ramp for train access | Yes | If you need assistance we recommend that you book at least 24 hours in advance of travel |
| Accessible taxis | Yes | Accessible taxis at Liverpool Lime Street station can be provided by Liverpool City Black Cabs which are located at Lord Nelson Street. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number. |
| Accessible public telephones | Yes | Situated on main concourse |
| Accessible toilets | Yes | The National Key (RADAR) toilet is located next to the Ladies toilet by the Lime Street station entrance. If you do not have a key please locate a member of staff and they will provide you with one. |
| Step free access coverage | Yes | Partial Station |
| Impaired mobility set down | Yes | Assistance is available to and from platforms |
| Disabled parking | Yes | Parking is available free of charge in the short stay car park when displaying a valid International Blue Badge |
| Accessible car park equipment | Yes | Accessible car parks at Liverpool Lime Street station are located at Skelhorne Street and Lord Nelson Street. |
| Wheelchairs | Yes | Wheelchairs can be booked in advance through the customer assist service or you can locate a member of staff |
| Ticket gates | No | |