trains to Newcastle

Station Info

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Neville Street
Newcastle
NE1 5DL
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Connection time	Yes	8 minutes (minimum)
Cycle storage	Yes	16 stands accommodating 60 cycles
Sheltered cycle storage	Yes
Cycle storage location	Yes	Platform 12
Car park	Yes	Available
Taxi rank	Yes	Newcastle is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings: Newcastle City Cabs 0191 261 5000
Bus services	Yes	Information to plan your onward journey is available in a printable format here

Ticket office opening	Yes	Monday-Saturday: 6:00 AM - 10:20 PM Sunday: 8:30 AM - 10:20 PM Advance tickets & reservations and Railcards only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00
Self-service machines	Yes
Collect from counter	Yes
Collect from machine	Yes	In the self-service zone within the travel centre.Located in the Travel Centre.
Penalty fares	Yes	Penalty Fares do not apply when travelling from Newcastle station.

Customer help points	Yes	Customer Information Point on Main Concourse.
Staff help	Yes	Monday-Friday: 24 hours Saturday: 24 hours Sunday: 24 hours
Accessible ticket machines	Yes	Customer Information Point on Main Concourse.
Accessible ticket office counter	Yes	Fully accessable, located in Travel Centre.
Induction loop	Yes
Ramp for train access	Yes
Accessible taxis	Yes
Accessible public telephones	Yes	Low level Main Square
Accessible toilets	Yes
Step free access coverage	Yes	Whole Station
Impaired mobility set down	Yes
Disabled parking	Yes	Parking is chargeable for all vehicles
Accessible car park equipment	No
Wheelchairs	Yes
Ticket gates	Yes

Customer service	Yes	Monday-Friday: 8:30 AM - 5:00 PM We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Left luggage	Yes	Operated by Autohorn Opening Hours Monday-Saturday 0800-2000 Sunday 0900-2000
Lost property	Yes	Monday-Friday: 9:00 AM - 4:00 PM Located at Newark North Gate station. Lost property handed in/found is kept for 48hours at the station before going to Newark. Tel 08457225333
British transport police	Yes	0800 40 50 40

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Staffing level	Yes	Full Time Monday-Friday: 24 hours Saturday: 24 hours Sunday: 24 hours
CCTV	Yes