At TransPennine Express we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our priority.
We regularly gather feedback on how we are doing from our customers and use it to help shape our business and service offering. We also continually measure customer satisfaction and work with industry 3rd parties to deliver and measure our service performance (reliability and punctuality), which is a key factor in customer satisfaction
Our Customer Promise
We have many ways that you can get information about our services before you even get to the station. On our travel Infomation pages you can check if your train is on time, affected by planned engineering works, check for the right platform and even sign up for alerts so we can text or email you if things are not quite going to plan ! You can also follow our services for all special event information
TransPennine Express works closely with other rail companies, National Rail Enquiries who can provide information on network disruption and Passenger Focus for survey satisfaction results in ensuring that we constantly improve in this essential area, including measuring our performance against passenger complaints.
Further information on our services can be found below.