Career Q&A: Louise, Performance Analysis Manager
Where are you from?
Job title and base location
Performance Analysis Manager based in Manchester city centre
What made you want to get into this line of work?
I chose to study a Transport Planning Masters at university as transport is a fast-changing and exciting industry. While on the course, I really enjoyed delving into the issues and challenges of transport and what solutions could be implemented to solve these. I decided to apply for a graduate position within TPE as the railway was a really attractive option and I’d heard so many good things about it from lecturers, guest speakers and friends already in the industry.
I spent a year in the Train Planning department on the graduate scheme but it didn’t fit with what I wanted to do. I decided to apply for a job in the Performance team, which turned out to be an excellent decision.
How long have you been doing it for?
I’ve been in my current role for four weeks, however I’ve worked in the TPE Performance Team for nearly five years.
What does your job involve?
On a daily basis, I analyse and record how our trains performed the previous day and send this out to the business and various stakeholders. I do this on a four weekly basis too, which involves reporting to the Department for Transport and FirstGroup on how we have performed and what initiatives we have place to make sure we continue to perform well for customers.
As a team, we are constantly looking for new ways to improve our train running, and work closely with Network Rail to make our ideas reality. Currently we are working on implementing GPS software on our trains, which will enable us to quickly pinpoint any issues.
I am also responsible for setting our performance targets and budget, and monitoring this over the year. I work with functions across the business to come up with performance improvement ideas that will not only mean we meet our targets, but ultimately, provide a better service for customers.
What’s the most interesting thing you’ve done at work this week?
In the past week, I attended a workshop about our brand new trains with various colleagues from across the business. With new trains, come new challenges and opportunities, and this was a great forum to discuss any potential risks from a performance perspective with colleagues from different departments.
What do you love most about your job?
The variety. There are so many different parts to the role that you get to build relationships with lots of people, both internally and externally.
Any advice for women wishing to join the rail industry?
The rail industry really is an exciting place to be. With so many incredible projects planned, the opportunities are fantastic. As there are so many interesting jobs available, the railway can be a very competitive industry, so try to stand out as much as possible by doing some volunteering or relevant work experience. With hard work and dedication, the railway can lead to an amazing career.