Complaints

We're sorry that something has gone wrong, whether it was with your journey or your booking or any other thing on TransPennine Express. Whether your complaint was caused by us, our suppliers or other rail businesses, we'll do everything we can to sort it out.

Please use the complaints form below to tell us:

  • your name and contact details;
  • information on the service you are complaining about like the time and destination of the train;
  • the reason for your complaint;
  • a description of the problem and inconvenience caused;
  • what you want us to do, and
  • and please give your booking reference and a copy of your tickets if you are looking for compensation.

 

We want to hear your views and thoughts, so we have lots of low effort ways for you to get in touch with us:

telephone: 0345 600 1671 from 06.00 to 23.00

7 days a week including Bank Holidays, except Christmas Day and closing at 18:00 on Boxing Day, New Year's Eve and New Year's Day.

email: tpecustomer.relations@firstgroup.com

write: Customer Relations, TransPennine Express, Freepost, ADMAIL 3878, Manchester, M1 9YB

 

 

We will respond to your comment or complaint as quickly as possible. 

 

Online Complaint Form

Online Complaint Form

Please use the form below to tell us about your complaint. Compulsory fields are marked*


We may need to share details of your complaint with other parts of FirstGroup or other rail industry bodies including the Office of Rail and Road, other Rail Operators, Network Rail or Transport Focus.
We will not share your information for marketing purposes with any other companies.
If you would like to know more about how your information is held and used, please refer to our Privacy Policy.
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