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Amended timetable in operation until further notice:
Travel with confidence. If you are travelling with us, please avoid peak times and use contactless to buy tickets.
You MUST wear a face covering unless exempt. £100 fines apply.
Consider others. Hidden disabilities or medical conditions may mean not everyone can.
So, what are we doing to keep you safe? As well as following government guidelines on social distancing and face masks, we’ve also put safety measures in place across all our trains and stations so you can feel comfortable before, during and after your journey. This includes regularly cleaning and sanitising every train, in addition to cutting the capacity of our services by half to allow you to distance from your fellow passengers.
There are a few things you may want to still think about if you’re taking a journey by rail sometime soon. From planning ahead to following the rules around face coverings, here’s just a few pointers on what you can do to travel safely with TransPennine Express.
Whether you’re going one stop on the train or you’re setting off on a long journey, there are numerous ways you can plan ahead to make sure your journey goes as smoothly and safely as possible.
Before you head for the station, consider doing the following things:
You’ll notice that the ticket machines at our stations are either card only or card and cash allowing you to pay buy card wherever possible and limit the number of surfaces you need to touch during your journey. If you can only pay with cash for whatever reason though, please try to use one of the card and cash ticket machines or head to a manned ticket office.
We’re doing all we can to ensure your safety on our services, but we need your help too. Three of the most important things you can do to keep both yourself and those around you protected when travelling with TransPennine Express are:
It’s all well and good following the above safety tips – but remember that you should never travel if you have any potential coronavirus symptoms. Even if you feel physically fine, a tickly throat, continuous cough, rise in your temperature, or even change in taste could be a sign that you have contracted the virus. Follow the government advice if you have any symptoms and don’t use public transport.
We know that just telling you what we’re doing might not settle your nerves before you travel so we asked one of our recent customers what it was like to travel with us at the moment and this is what they had to say:
“I recently caught the TransPennine Express service from Manchester to Sheffield so I could visit my parents for the first time since lockdown began in March. After booking my tickets online the week before, I was initially worried about what to expect. I didn’t want to feel anxious and share a busy train. But I was pleasantly surprised when I got to the station (with my mask on ready), everything was marked out clearly on where to go and there was plenty of hand sanitiser stations throughout.
My train was already on the platform and was relatively quiet so I could easily get a seat away from others and everyone seemed to be sticking to the rules by wearing a mask and keeping their distance which definitely helped settle my nerves. The journey went smoothly and didn’t seem to get much busier at each stop.
After spending the weekend with my parents, the train back from Sheffield was exactly the same, proving to me that travelling by train was a lot better than what I thought it was going to be, so much so that I plan on going to visit my mum and dad again soon.” – Joseph Woodcock, aged 25 from Manchester
Now you’re all clued up on everything we’re doing to keep you safe - and a few tips on how to keep yourself safe onboard, why not get planning your next journey with TransPennine Express? Buy your tickets online or download the TransPennine Express app to have everything you need right at your fingertips.