Our enhanced cleaning programme: How we’re keeping you safe and supporting the community

Thursday 05th November 2020
With coronavirus continuing to affect our daily lives, we’ve taken plenty of extra steps to make sure we keep you safe whenever you need to travel with us.  

We’re doing everything we can to keep you updated with the latest Covid-19 travel information, we’ve achieved “Good to Go” accreditation from Visit Britain, and have now invested a further £1.7m in enhanced cleaning procedures onboard all our trains and at our stations. We already have a fantastic sanitation process, but this new investment will allow us to improve our cleaning capacity by a huge 70% compared to before the pandemic began.

TransPennine Express Train at a station platform

How does this benefit you?

Wondering exactly what our new enhanced cleaning programme means for you? Here’s what you’ll benefit from:

Even better cleaning procedures

Cleaning trolley in a public bathroom

We already had a thorough cleaning process in place across our network, but this new investment means we can boost our capacity even more. We’ll now commit an extra 9,400 hours towards sanitisation, including:

More overnight cleaning on trains.
Extended cleaning hours at our stations.
Toilet attendants at larger stations to help maintain high levels of cleanliness.

The bottom line: if you need to make a trip by train, you can do so knowing that everything you touch is regularly cleaned to help stop the spread of coronavirus.

Man wearing mask cleaning train carriage

Creation of nearly 60 new jobs

As well as keeping our trains and stations spick and span, this new investment has allowed us to employ 57 more people across the north of England. We all know how hard things have been during the pandemic and how uncertain the future looks, so we’re really pleased to be able to create these new roles as part of our enhanced cleaning programme.

We’re working with Mitie to employ people in loads of locations across our network including: 


What can you do to help?

We’re doing all we can to help prevent the spread of Covid-19 and help you to feel protected when you travel with us. But we also need your help! Simple yet effective things you can do to keep yourself and your fellow passengers safe include:

1. Wearing a face covering over your mouth and nose at stations and throughout your journey (unless you’re medically exempt).
2. Keeping your distance from fellow passengers and train colleagues wherever you can. This includes only sitting in window seats so people can pass through and safely maintain social distancing.
3. Travelling off peak to help social distancing on trains and at stations.
4. Checking local restrictions before travelling. 

Woman wearing mask on escalator

If you’re planning to travel on one of our trains sometime soon, why not buy your tickets online or via the TPExpress app? And remember to always adhere to any local restrictions when travelling.

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