Safe Ways to Buy Your Train Ticket

Monday 12th October 2020
Planning an upcoming journey by train? If you’re travelling with us, you might be wondering what the best way to buy your ticket is. 

To help, here we’ll run through the benefits of buying your tickets in advance online or using our TPExpress app.

Person using TPExpress mobile app while seated on a train

Why buy your tickets on the TPExpress app?

Bagging your tickets before you even get to the station means you can avoid queuing for a ticket and simply head straight onboard the train. Plus our app also has plenty of great features to help with your journey.

Here’s just some of the ways you can benefit from our app:

Enjoy contactless purchasing 

Using our app provides a completely contactless buying experience. The TPExpress app allows you to buy tickets for any journey across Great Britain – not just with TransPennine Express – on your chosen dates, all from the comfort of your own home (or on the move).

You can also compare prices for different ticket types and add any railcards you might have.

Save time with e-Tickets 

If you choose an e-Ticket at checkout, this can then be downloaded straight into your “Tickets” wallet on the app, meaning you can skip the ticket queues and head straight onboard your train. Easy!

Simply scan the barcode of your e-Ticket at the station barriers and then show it to your train conductor on board when asked. Remember, if you’ve chosen a railcard discounted ticket, you’ll need to make sure you have this with you too.

Plan your journeys in advance

Our app isn’t just handy for buying contactless e-Tickets. It’s also a brilliant tool when it comes to arranging any future travel. Use our door-to-door journey planner to find the easiest way to get you from A to B, including helpful step-by-step guides if your journey includes a combination of transport options. 

Get real-time information

Want to know exactly which platform your train is arriving at? Or maybe you’re keen to stay up to speed with any delays or issues which might affect your journey? Our TPExpress app lets you access real-time train info instantly. Whether you want to view live arrivals and departures or track exactly where your train is on its journey, you’ll have everything you need right at your fingertips.

We’re also currently rolling out a feature on the app for some our trains which allows you to see exactly how full each carriage is before you board. This not only makes it easier to find a seat on the train, but also helps you to more successfully socially distance.

Save yourself some money

As well as being a safe way to purchase tickets, using the TPExpress app can also benefit your bank balance. We never charge any booking fees when you buy through the app or on our website, plus you can collect Nectar points with every ticket purchased.

Person using TPExpress app on mobile while on a train

How else can you stay safe when travelling by train?

As well as buying tickets on the app before you travel and making use of its fantastic features, there are various other ways you can ensure you have a safe and comfortable journey. We’ve put a range of measures in place onboard our trains and at our stations to ensure your safety. This includes:

  • Reducing the capacity of our trains so you can stay socially distanced from your fellow passengers.
  • Greatly increased cleaning on our trains with special products that give strong antimicrobial protection against a range of bacteria, viruses and pathogens.
  • Providing clear floor markings at stations so you can keep your distance from others when queuing. 
  • Achieving the “We’re Good to Go” accreditation for proactively following government guidelines on hygiene and social distancing. 

For more details, check out the dedicated Covid information section on our website. It’s also a good idea to avoid travelling during peak times and to use our app’s journey planner before you set off on your trip.

Woman wearing facemask using mobile phone on a train platform

Downloading the TPExpress app

It couldn’t be easier to download the TPExpress app. Simply head to the App Store on your iPhone or the Play Store on your Android smartphone and search “TransPennine Express”. It’s free to download and comes with a whole host of amazing features, from e-Ticket purchasing to up-to-date train information. Have a long journey ahead of you? The app even has an onboard entertainment section where you can watch blockbuster movies, stream your favourite TV shows or catch up on world events.

TransPennine Express train at a station

Remember, you can still buy tickets at the station via the ticket machines or at a manned ticket office but using our app is a quick alternative. Discover more details about the TPExpress App and get ready to enjoy a safe, comfortable train journey with us soon. 

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