Advice for Customers at Huddersfield, Dewsbury and Leeds

We know there have been capacity problems and here is what we are doing about it...

Hello, most likely you are here because you received a letter from us about short-forming some of our services temporarily while we have a couple of trains out of action.

Hopefully the letter provided you with enough of an explanation about the situation to understand why this is happening and, more importantly, what we are doing about it.

On this page, we have provided you with a set of FAQs (below), which will hopefully shed a bit more light on the situation and offer you more information and advice should you need it.

Please accept our apologies for this – we know it is frustrating but be assured we are doing everything we possibly can to ensure the services returns to normal as soon as possible.

  • My train is short-formed, why?

    Hopefully the letter you received explained the reason why, but the reason for this is because a couple of our trains have had to undergo emergency repair work following two separate and deeply tragic fatalities on our route. One of the trains will be operational from the end of May 2015, and the second unit is set to return to service from the end of July 2015.

  • My train is short-formed, what should I do?

    We are advising you to take an earlier service if at all possible. However, for a lot of people, this is not the most convenient option because of work commitments and so on, which is totally understandable. Also, please check your journey before you travel, especially if you are travelling to / from Dewsbury station during the peak times – the National Rail Enquiries website is the best place to do this, or via their app of course.

  • What are you doing about this?

    Our station teams at Huddersfield, Dewsbury and Leeds are keeping a very close eye on the situation, and our fleet and customer service teams are working together to ensure we understand the situation from your point of view. We are having regular meetings and detailed discussions about the situation and our fleet team are working day and night on the damaged trains to ensure they are repaired as quickly as possible.

  • How long is this situation going to last for?

    Our fleet team inform us that repair work on the second damaged unit is likely to be completed by the end of July 2015, after which time we can reinstate the train and bring services back to normal. We will provide you with a further update about this nearer the time.

  • Where can I go to complain?

    Our customer relations team are on-hand between 07:00 and 22:00, seven days a week to help you, either by emailing them on or 0345 600 1671.


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