TransPennine Express partners with The Prince’s Trust to help young people get into work

Tuesday 11th April 2017
Intercity train operator TransPennine Express (TPE) has partnered with The Prince’s Trust to help 18-25 year olds get their foot on the ladder and the develop the professional skills and experience they need to gain sustainable employment.

TPE are running two ‘Get Into Customer Service’ programmes in 2017, the first of which has recently been completed, with ten 18-25 year olds excelling in their time with the company. The group, all from the North West of England, gained practical work experience with frontline teams in Huddersfield, Manchester, and on-board trains. On a daily basis the group worked with station staff and conductors, checking tickets and being the face of TPE, ensuring that excellent customer service was provided. The group also successfully completed some impressive vocational training including WorldHost, the same scheme used to train the amazing volunteers at London 2012.

On Friday 31 March a celebration event marking the end of the scheme was held in Manchester, and the progression shown by those on the course after just four weeks was remarkable:

Callum, who took part in the programme, commented: 
“I thoroughly enjoyed my time with TPE, the staff were really friendly and I felt part of the family. The course was rewarding and I have gained loads of new skills and confidence that I can take forward”

Peter Yarwood, Programme Manager at The Prince’s Trust said:
“Youth unemployment is a worrying issue so it’s important to provide as much support as possible for young people finding work. This group of young people are an inspiring example of just how much can be achieved. With the right guidance, positive and long term steps to success can be made.”

Sue Whaley, HR Director at TPE, said:
“It has been an absolute pleasure welcoming our new colleagues to TPE over the last four weeks. Not only have they taken huge steps to progress their practical and vocational skills in customer service, they have also been a real asset to TPE, truly becoming part of the team. It is obvious to everyone that has worked with the group that they have both the ability and work ethic to succeed, and I wish them the best of luck in the future.”

The next ‘Get Into Customer Service’ scheme that TPE will hold together with The Prince’s Trust will be held late in 2017, and for more information please visit

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