Go live date for compensation scheme announced

Thursday 12th July 2018

The go live date for our May timetable additional compensation scheme has now been announced.

Compensation is being offered to a number of customers across certain routes following disruption caused by the May timetable change with TPEs scheme set to launch on Monday 23 July 2018.

Season ticket holders that travel on specific routes will be eligible for compensation and will be able to submit their claim online through TPE’s website.  Those with multi-modal and zonal tickets will also be entitled to compensation.

The train company will be offering a week’s compensation to customers whose journeys were disrupted between 20 May and 30 June 2018.   

Headline information about the scheme and routes covered can now be found here.

A helpful FAQ and guidance can also be found on the website and more information will be added to this in due course.

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