WhatsAppening at TransPennine Express

Monday 04th February 2019

We are the first UK train company to introduce WhatsApp for our customers.

The new customer service channel, which is now live will give customers another way to get in touch whether it’s checking which type of ticket to buy or when the next train to their destination is.  

We are committed to finding new ways to communicate with customers and the new channel will make it even easier and more convenient for people to seek support. 

WhatsApp has around 1.5billion monthly users, making it one of the most prominent social media platforms in the world.  More than 55 billion messages are sent every day.

Customer Experience Director for TransPennine Express, Kathryn O’Brien said: “We are thrilled that our customers are now able to contact us directly through WhatsApp making us the first train company in the UK to offer this.

“Many will already be familiar with this popular channel and this will allow us to connect with our customers whenever they need their questions answering.

“We are committed to providing the best possible experience and service for our customers and communities and are constantly looking at news ways of doing this.”

To contact us, customers simply need to open WhatsApp and type in the following contact number: 07812 223336.

The service will be monitored between 08:00 to 21:00 every day (except Christmas and Boxing Day).

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