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On International Day of Persons with Disabilities, (3 December 2020) we are taking the opportunity to highlight our continued commitment to improving the accessibility of our trains and stations for all customers.
Anyone planning to travel by train at the moment, including those with a disability, can be assured that a range of measures as well as additional cleaning have been put in place so that they can travel with confidence.
We have recently relaunched our Disability Awareness Course which aims to give staff more insight into the needs of those travelling with disabilities so that they can provide even better assistance to those that need it.
Between April 2019 and March 2020, more than 23,245 people successfully used our Passenger Assistance service however we remain committed to continuing to make improvements in this area.
One of the ways we are doing this is by continuing the conversation around accessibility and inviting people to come forward with their suggestions and feedback. Last week, customers were invited join a live Meet the Manager session via our Twitter account about the accessibility and inclusivity of services while an Instagram takeover on the topic will also be taking place on the tpexpresstrains account on 3 December 2020.
Natasha Marsay, Accessibility and Integration Manager for TransPennine Express commented: “We wanted to use this year’s International Day of Persons with Disabilities to share some of the improvements we’ve made and to continue the conversation about the accessibility and inclusivity of train services. While many improvements have been made, we do recognise that there is more work to be done and we remain fully committed providing a consistent and inclusive service for everyone that travels with us.”
“We are still providing Passenger Assistance for anyone that needs it and wish to assure all our customers that we are doing everything we can to keep them safe and secure during these difficult times.”
Assistance can be booked in advance online here or by calling: 0800 107 2149.
Sunflower lanyards are also available for those with non-visible disabilities who may need extra support when making their journey. These can be collected from any TPE managed station or by getting in touch via any of our social media accounts.