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We have teamed up with local Instagram sensation @Cleanigram to highlight the extensive cleaning regime that takes place on our trains throughout the North and Scotland.
@Cleanigram, ran by Manchester cleaning guru Annemarie, was given access to swab kits that we have been using on all of our trains and at stations to ensure that the cleanliness of key customer touchpoints are of a high standard.
The swab kits work by using a device which measures the level of Adenosine Triphosphate (ATP) an energy molecule that exists in all living cells. An ATP swab test can quickly determine the amount of organisms present through the detection of ATP. Once tested, if the level of ATP is above 30 RLU (relative light units), then a fail will show, meaning that the area swabbed is not up to the standard needed.
During the testing, @Cleanigram Annemarie, from Manchester, who has amassed more than 50,000 followers in just under a year revealed that although her home was spotless, it was her daughter’s mobile phone and her own car steering wheel that did not match up to her high standards of cleanliness.
Annemarie Jones, @Cleanigram, said: “Conducting the swab tests with TransPennine Express was an amazing experience and it just showed how everyday items such as mobile phones and everyday touchpoints such as a car steering wheel can be a breeding ground for germs.
“We take our phones with us everywhere and touch them sometimes hundreds of times a day, so it’s no surprise that the fail results came back, I’m making sure that I pay extra attention to these areas when I’m cleaning in the future, they’re now on my list of cleaning ‘hot spots’.
As part of the link up with Cleanigram, we also demonstrated how we conduct our daily testing of trains and key touchpoints in and around stations. The specialised testing procedure has meant that we can keep an extremely high level of cleanliness on services and stations for customers.
Customer Experience Manager for TransPennine Express, Emma Teale said: “Throughout the pandemic we have continued to ensure that our trains and stations are kept at a high level of cleanliness for our customers and for key workers travelling on our services.
“The swab testing throughout our network has been and will continue to be an essential practice to keep hygiene standards for our customers at a safe level as we emerge out of the pandemic.
“Working with @Clenigram was an absolute pleasure, she is the Queen of clean in the North and it was interesting to see how her swab tests compared with our own.”
During the three UK wide lockdowns, we have worked tirelessly to guarantee the safety of key workers, NHS staff and customers making essential journeys in the North and Scotland, ensuring that our trains are sanitised and safe to travel on.
Across the North and Scotland, we have more than 158 sanitation busters spread across 20 teams who continue to work day and night to ensure that customers are travelling on clean and safe trains.
With passenger numbers expected to rise imminently, we are continuing to ensure that the safety of key workers and customers is guaranteed by continuing to sanitise key touch points in their stations and on board the 100 plus carriages that operate across their network.
For those looking to travel, tickets can be purchased online via our website or using the TPExpress App where people can now pay using Apple Pay or PayPal. E-tickets are also available allowing customers to use their phone instead of a paper ticket.
Unless exempt, face coverings must be worn at all times on the train and at the station and it’s key that people follow the guidance provided to protect others. More information can be found here: tpexpress.co.uk/travelling-with-us/keeping-you-safe