TransPennine Express customers warned to plan ahead as Storm Franklin causes disruption

Monday 21st February 2022
TransPennine Express (TPE) is warning customers to plan ahead if they are travelling today (Monday 21 February) as the effects of Storm Franklin are being felt all across the railway network.

Services on TPE’s south route between Cleethorpes and Manchester are currently affected by flooding, with no trains able to run between Doncaster and Sheffield. As a result, TPE are currently running shuttle services between Cleethorpes – Doncaster and Sheffield – Manchester Piccadilly. Customers are advised to only travel on this route if their journey is essential.

Delays and disruption are also expected on the West Coast Mainline, customers travelling on the West Coast Mainline are advised to allow for additional time for travel.

A speed restriction is also in place on the East Coast Mainline affecting TPE services running between York and Newcastle, with delays and disruption to be expected.

Customers planning an essential journey should check carefully, right up to the last minute via the TPE website (www.tpexpress.co.uk), as services may be subject to short notice changes and potential delays and cancellations.

Kathryn O’Brien, Customer Experience Director for TransPennine Express said: “The past few days have been extremely difficult for everyone on the railway as we’ve been hit by three storms which have all caused significant disruption. We’d like to thank our customer for their patience as the industry comes together to get services back up and running.

“Unfortunately, Storm Franklin has given us another challenge to deal with and we are advising customers who are travelling to check for the latest travel updates on our website before they travel: https://www.tpexpress.co.uk/travel-updates

If you require information about your journey or have any other questions, in the first instance we encourage you to tweet us on @TPEAssist or WhatsApp on 07812 223 336. Alternatively, please contact our Customer Relations team on: www.tpexpress.co.uk/help/contact-us.



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