Passengers get chance to have their say on rail services

20 May 2011

Train operating company First TransPennine Express (FTPE) is to hold a 'Meet the Manager' session at Manchester Airport Railway Station.

The event, which will be held on Monday 23rd May will give local passengers the chance to offer any feedback regarding their train service.  

Customers and interested parties are invited to come along and meet Station Manager, Paul Jackson, who is responsible for the operation of the station and the service provided to customers by FTPE at Manchester Airport.

A number of senior representatives from FTPE will be on hand to answer any questions between 17:00 and 18:30 hrs. Customers will be able to discuss all elements of the train service they receive from FTPE, including station facilities, punctuality and reliability of services and the overall experience whilst on board an FTPE train.

Paul Jackson, FTPE Station Manager for Manchester Airport, said; "This is a great opportunity for our customers to come in and let us know how we're doing.

"We are committed to improving the services available for passengers and think they will appreciate the chance to meet and discuss their experiences while travelling with FTPE."

Manchester Airport station is served by a modern, open plan booking office complete with Self Service Ticket Machines, clean and accessible customer facilities, and a dedicated team of over 40 members of customer service staff including pro-active platform staff who provide on the spot train information for visitors to and departing from the airport.

It is accredited to the Department for Transport's Secure Station Scheme.



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