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A durable, credit card sized plastic card with a microchip that can store your train season tickets, similar to Transport for London’s Oyster card, and more environmentally friendly than regular paper tickets.
You can pick up a Smart card at any TransPennine Express ticket office, or you can apply for one through our website at tpexpress.co.uk/smart.
If you acquired your Smart card at one of our Ticket Offices and would like to purchase your next Smart Season Ticket online or via our app, you’ll need to register it online at tpexpress.co.uk/smart.
At the station: You can purchase your season ticket at most ticket offices including all those managed by TransPennine Express and Northern Trains. The team at the ticket office will add your Season ticket to your Smart card instead of giving you a paper ticket.
Online/TPExpress app: If your Smart card is registered to your TPExpress account, you can purchase a Smart Season Ticket through our app or website. To collect your ticket, simply tap your Smart card on the automatic ticket gate or select the Smart option on the ticket machine and tap your Smart card against the reader.
At a ticket machine: Select the Smart Card option on the ticket machine and follow the steps to purchase your Season ticket, when prompted, tap your Smart card onto the reader to collect the ticket.
The conductor checks your ticket using our Smart card reader app. If you do not have a valid Season ticket loaded on to your Smart card you will be required to pay the appropriate fare for your journey.
From summer 2019 you’ll be able to buy your Smart Season Ticket from the conductor on-board.
Simply tap your card on to the gates yellow Smart card reader.
As with all forms of ticketing, you must have a valid ticket present to travel. If for any reason you don’t have your Smart card with you, but do have a valid ticket on it, please purchase a new ticket to travel. You’ll be able to refund this later when you have your Smart card present.
At TransPennine Express we offer Smart cards in place of paper Season tickets across our network, including weekly, monthly and annual tickets.
Yes, if you have an Annual Season ticket you can visit your local TransPennine Express ticket office to upgrade to Smart. For monthly and weekly Season ticket holders, please wait until you need to renew your Season ticket.
If we expand our Smart Ticket selection to more than Season Tickets in future, railcard discounts will apply.
This will depend on the terms and conditions on the ticket and the train operating company you purchased through. If you purchased your ticket via our website you should complete our online refund form, making sure to include your Smart card number. If you purchased your ticket at a ticket office, on-board or at a ticket machine you should return to the Ticket office for assistance.
Please visit tpexpress.co.uk/help/delay-repay-compensation and complete the online form, make sure to include your Smart card number when filling in the form.
Please call 0345 600 1671 to report your card lost or stolen. You will need to know your Smart card number so please make a note of it for safe keeping. If you purchased your Smart Season Ticket at a ticket office your Smart card number can be located at the bottom of your receipt. You can also call into the station and we will be able to cancel and re-issue a new card.
If you acquired your Smart card at a TransPennine Express ticket office, please return to the ticket office for assistance. If you ordered your Smart card online visit tpexpress.co.uk/help/contact-us/Smart card-support or call 0345 600 1671.
If you purchased at a Ticket Office: Please return to the Ticket Office you purchased your Smart Season Ticket from.
If you purchased online or at a Ticket Machine: Please contact 0345 600 1671.
Yes, your Smart card can be used on any operator’s service, if it contains a valid ticket for the journey you are making.
No, Smart cards are linked to individuals for their use only.
For more help or advice visit tpexpress.co.uk/smart, or call, 0345 600 1671