Customer Smart FAQ

What is a Smart card?
How do I get a Smart card?
Now that I have received my Smart card what do I need to do?
How do I buy my season ticket now that I have a Smart card?
How does the conductor check my Smart ticket?
How do I use my Smart card on the automatic ticket gates?
What happens if I am unable to show my Smart card?
What tickets are currently available on Smart card?
Can I transfer my current season ticket to a Smart card?
Can I still use my railcard to get discounts on my tickets?
Can I get a refund or make changes to my Smart Season Ticket?
How do I apply for delay repay on my Smart Season Ticket?
What happens if I lose my Smart card?
How do I get a replacement Smart card if it is damaged, lost or stolen?
What if my smart ticket isn't downloaded on to my Smart card?
Can I use my Smart card on other Train Operators’ services?
Are there any extra charges for Smart cards and their tickets?
Can multiple people travel using the same Smart card?

For more help or advice visit, or call, 0345 600 1671

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