Customer Smart FAQ

What is a Smartcard?
How do I get a Smartcard?
Now that I have received my Smartcard what do I need to do?
What tickets can I buy on my Smartcard?
How do I buy my season ticket now that I have a Smart card?
Once I have purchased my season ticket online how do I collect it onto my Smartcard?
How does the conductor check my Smart ticket?
How do I use my Smartcard on the automatic ticket gates?
What happens if I am unable to show my Smartcard?
What tickets are currently available on Smartcard?
Can I transfer my current season ticket to a Smartcard?
Can I still use my railcard to get discounts on my tickets?
Can I get a refund or make changes to my Smart Season Ticket?
How do I apply for delay repay on my Smart Season Ticket?
What happens if I lose my Smartcard?
How do I get a replacement Smartcard if it is damaged, lost or stolen?
What if my smart ticket isn't downloaded on to my Smartcard?
Can I use my Smartcard on other Train Operators’ services?
Are there any extra charges for Smartcards and their tickets?
Can multiple people travel using the same Smartcard?

For more help or advice visit tpexpress.co.uk/smart, or call, 0345 600 1671

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