How can we help?

We can arrange assistance for you if you call 08001072149. 

We have help points fitted at all stations and our staffed stations all have induction loops fitted at the ticket office. The help points link directly into our control centre and are covered by CCTV that is automatically focused onto the help point when in use.

Where we have car parking facilities at our stations we offer free car parking to disabled passengers who display an International Blue Badge holders in the car windscreen.

All platforms at TPE stations are fitted with audio and visual real-time information systems, giving clear and consistent information regarding train departures and delays or disruption.

Where our stations are unstaffed and/or inaccessible, a welcome poster will be displayed at the station entrance containing the freephone number for our Assisted Travel Team. This team can arrange alternative transport to the nearest accessible station or organise for a member of onboard staff to assist you on or off a train where the platform is accessible.

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