January 2020 Timetable Changes

Temporary timetable changes to some of our Liverpool - Newcastle - Edinburgh services

Dear Customer

I know we have had a challenging few months, causing serious disruption to some of your journeys and for this I can only apologise again. I know the affect that this has caused, and it has been unacceptable.

Since the start of the year our performance has stabilised and has been on average 80%, still with more to do but definitely a big improvement on our position prior to Christmas.

On Monday 3 February, we will be reinstating the majority of our services between Liverpool Lime Street – Edinburgh (in both directions). 

As you are aware, we temporarily withdrew 32 services on weekdays from 6 January.  22 of these services will be reinstated on 3 February with the remaining 10 services reinstated on 17 February. Withdrawing these services has allowed us to concentrate on crew training and to focus on the new train maintenance schedule. It has also seen reliability on this route stabilise and our overall performance has been on average around 85% since the New Year.

A small amendment to calls at Northallerton and Darlington on some Manchester Airport to Newcastle services, (representing a 5% and 1% reduction in service calls respectively) will continue until 30 March, at which date these calls will be reinstated. This will allow us to gradually increase Nova 1 operation over this period.

Disappointingly, we have experienced some issues on our west coast Anglo-Scottish route. I would like to assure you that we are working round the clock to ensure that the reliability of these services continue to improve.

I would like to publicly thank all of my colleagues across the business, especially those on stations and onboard, who have shown some outstanding examples of customer service in extremely difficult circumstances. 

I would also like to thank you, our customers for continuing to travel with us. We now have more new trains in operation, and the remainder are being phased in over the coming months. This programme will mean more than three-quarters of our customers will travel on brand new trains. I know that you have been waiting a long time for them and the extra capacity that they provide, but I hope that they have been worth the wait.

Thank you

Leo Goodwin

Managing Director

Liverpool to Edinburgh route timetable changes

From December we made a number of temporary changes on this particular route to help enable us to roll out our new fleets of trains. Due to the late delivery of some trains, along with a maintenance backlog and some infrastructure issues, we experienced a delay in training our staff on our new fleets of trains. Over the last few weeks, we have worked hard to help bring in these new trains and we are now able to reintroduce a number of services on Monday 3 February, with the remaining services being reintroduced on Monday 17 February. 

Until the full timetable is reintroduced in February, please use the drop down boxes below for full details of each affected location. 

Ticket Acceptance
Alterations to services at Liverpool
Alterations to services at Lea Green
Alterations to services at Newton-le-Willows
Alterations to services at Manchester Victoria
Alterations to services at Stalybridge
Alterations to services at Huddersfield
Alterations to services at Dewsbury
Alterations to services at Leeds
Alterations to services at York
Alterations to services at Thirsk
Alterations to services at Northallerton
Alterations to services at Darlington
Alterations to services at Durham
Alterations to services at Chester-le-Street
Alterations to services at Newcastle
Alterations to services at Morpeth
Alterations to services at Edinburgh
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