Before You Travel

Travel with confidence - updated 17th May '21

Further to the Government announcement on 22nd February, the roadmap for coming out of the national lockdown details when restrictions around travel will be lifted. Current guidance is to minimise travel. Full information on the Coronavirus restrictions are available hereThe current Government and NHS guidelines for using public transport are here: England and Scotland.

Due to social distancing measures there will be space for no more than half the usual number of passengers on the railway. Therefore if you have to travel, we recommend planning ahead and travelling off peak where possible - otherwise we can't guarantee you'll be able to board.


Face coverings MUST be worn when using public transport and when in and around the station as transport hubs are included in the same requirements as retail outlets. Should part of your journey require the use of a rail replacement bus or coach, you are reminded that face coverings should continue to be worn throughout your journey. Government advice on face coverings.

Please be considerate of others, hidden disabilities or medical conditions may mean that not everyone can wear a face covering. There are some exemptions including babies, children under 11 years old in England (under 5's in Scotland), people with disabilities and those with breathing difficulties. Further information on exemptions in England can be found here and in Scotland hereThe penalty for failing to wear a face covering when not exempt is £200 for a first offence, doubling each time to a maximum fine of £6,400.   

The sunflower lanyard can be worn by customers who may have a hidden disability and are not able to wear a face mask. Sunflower lanyards can be collected from any TPE ticket office.

Check before you travel

Please check your journey before you travel. A reduced frequency timetable remains in operation across the TransPennine Express network, so please check your journey as your usual service may not be available. 

Buy your tickets in advance

Due to Coronavirus, online journey planners, including National Rail Enquiries, may only be updated with accurate train times closer to when train services are due to operate. This may also impact the availability of Advanced Fares. To view the further dates that Advanced Fares have been released for, please visit here.

Please buy your ticket before you travel either through our app or on our website. By selecting the e-ticketing option, your tickets will be delivered straight to your mobile app for free, so you will need the TPExpress app to use your tickets.

Season tickets for your Smart card are also available to buy online before you travel. Just upload the ticket to your Smart card at a TransPennine Express ticket machine in the station or automatically as you pass through the ticket gates.

Our ticket offices in stations our open where you can purchase tickets if you are unable to buy online or use the ticket vending machines. Contactless payments are accepted at the ticket office. We are still able to take cash payment if you have no alternative, but contactless is recommended.

If you would like to travel in First Class, please note that we are not operating an on-board catering service and the number of seats in our First Class area is currently limited. On our Nova trains, customers are politely requested to not occupy seats in the First Class area that is clearly marked for staff use only.

National Rail Travel Vouchers

If you received National Rail Travel Vouchers from us, or another Train Company, between 22nd October 2019 and 1st July 2020 the usual 12 month validity period has been extended to 18 months. If you had a voucher issued before, or after, the aforementioned dates then the usual 12 month validity applies, as travel was generally permitted during this period. 

The original voucher will still work at any National Rail station, and you do not have to contact us to have it reissued.

Book your assistance

If you need assistance to make your journey please book before you travel so we can help you on your journey.

Allow extra time

Due to the social distancing measures in place, please allow extra time to make your journey.

Travel off peak

Please avoid using trains during the peak hours (before 1000 / between 1500 & 1800) and travel during quieter times if you can – usually between 1000 and 1500 and after 1800. 



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