Face Coverings FAQ

How will this be enforced - who fines people for not complying?
How much could people be fined?
What’s the legal basis for this? Is it being done as a change to the National Rail Conditions of Travel (NRCoT) or the railway byelaws?
What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?
If I want to report someone who isn’t wearing a face covering, what should I do?
If face coverings are compulsory, do train operators have to supply them, or at least have them for sale, before they board?
What about a long-distance service where people are on the train for hours, will this apply there?
Do children require face coverings?
Are you doing this just to reduce the need for social distancing?
What if I can’t wear a face covering for medical reasons or due to a disability?
What disabilities are exempt?
Some people are exempt from wearing a face covering. How will you make sure people aren’t just claiming to have an illness in order not to wear one?
If I get fined and I think it’s unfair, how can I appeal?
Why haven’t you done this before now?
What constitutes a face covering?
Where does this apply - just on trains or in stations too?
Can I take my face covering off when I cross the border into Scotland or Wales?
How long will these rules be in place?
I’m deaf and I need to lip read what staff are telling me. Can they take off their face covering to help me?
What do I do with my face covering when I am finished with it?

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