Darlington station Bank Top Darlington County Durham
DL1 4AA
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
text phones are available and staff are on hand to assist as required due to no low level phones
Generally available but advance booking recommended
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Customer Help Points
Three machines outside the travel centre and one machine inside the travel centre.
Due to a major upgrade taking place at Darlington Station, the car park east of the station has now closed.
A new temporary car park is open, located at the former cattle market site off Clifton Road to the west of the station (DL1 5DS), a short walk of around three minutes to the station entrance.
Short Stay 21-60 mins - £2.00
Short Stay 61-120 mins - £4.00
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Friday - Monday long weekend parking - £12.00, purchase tickets on the day
stations front
Information to plan your onward journey is available in a printable format here
Replacement coach services depart from the station entrance
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Left Luggage
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Tickets Not Accepted
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
Coffee shop, WHSmiths and Café available for refreshments
The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
WiFi
Time
Platform
Operator
Cancelled -
Last updated:
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