London Charing Cross station The Strand London Greater London
WC2N 5HF
On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
On the central passage in the main concourse
Accessible taxis are located outside the front of the station
On the concourse in front of the ticket office.
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Located on the central passage in the main concourse. Radar key for accessible toilets
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
The ticket office is situated on the concourse
Within car park and station forecourt
Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
Rail Replacement Services
Customer Service
Located on the central passage in the main concourse.
All platforms are partially or fully covered with a canopy.
First Class Lounge, WiFi
Time
Platform
Operator
Cancelled -
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