Customer Report 2023

An introduction from our Managing Director

Find out how we've performed against our targets over the last six months.

As a rail operator that serves both the North of England and Scotland, we always look to find further opportunities to connect even more communities by rail.

At TransPennine Express we collaborate with Network Rail and other operators to improve our service performance.

Find out how we’ve performed during the past six months and what initiatives we've introduced to enhance our customers' experience.

We are passionate about accessibility; our priority is to ensure all customers feel confident in travelling with us.

We’ve already taken steps towards becoming greener- we are on track to reduce carbon emissions by 30 per cent by April 2023.

We offer a two-year scheme where apprentices can ‘earn while they learn’ and gain the skills required to pursue a career in the rail sector.

The Transpennine Route Upgrade (TRU) is a multi-billion-pound project transforming rail travel across the Pennines.