Our vision and values

People are at the heart of our business. We value you, for you. So embrace your true self. No matter if you’re talking to a colleague, a customer or your boss’s boss. We work together, we challenge each other. And we always respect each other. We want you to bring yourself to work every day.

With every decision, put yourself in the other person’s shoes and find moments to make people smile. From small gestures, to big efforts. From colleagues to customers. If you’re giving someone good news, make it great. And if you’re dealing with an issue, you’re the first person to have the chance to make their day better. So take it.

We’re on a journey to create a better future, but we’ll only get there by trying to be better, every single day. We don’t want to follow the industry, we want to lead it, listening and adapting as our railway changes. So we don’t just settle for alright, we keep pushing for better. We push ourselves, and those around us, to do the best we can do.

‘We’ beats ‘me’. Every single time. So we always come together as a team to operate with transparency and honesty. With our customers, and with each other. We share opinions. We ask for help. We work with our partners. And we bring them into conversations as early as we can. When we work best as a team, it’s to add more brains, not barriers.