Accessible travel & facilities

Older and disabled customers can request help and support from staff to assist when travelling by train.

We can offer help with:

1. Providing a ramp to help with boarding and alighting trains, and help connecting between services
2. Lifting luggage on and off the train and helping you around the station
3. Providing help to use the stairs at stations where step free access is not available
4. Provide a station wheelchair or buggy to help with covering longer distances which may be too far for you to walk
5. Providing guidance around the station

Other services are also available. Our Passenger Assist Team can discuss with you what help can be provided at each station.

Did you know you can park for free in our station car parks using your blue badge? You’ll need to register with APCOA, our parking partner, to avoid being charged.

We are delighted to enable British Sign Language (BSL) users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions. All sixteen of the ticket offices that we manage are now equipped with a sign language solution. Simply indicate to the member of staff that you’d like to use this facility, and they will use a handheld device to connect you to a live British Sign Language interpreter. 

We've also just launched BSL totems at select stations to provide you with live announcements in BSL.

Find out more. 

We have Changing Places facilities at Manchester Airport and Dewsbury stations, with a further one opening in Middlesbrough soon.

Changing Places are designed so that they are completely accessible and provide sufficient space and equipment for people who are not able to use the toilet independently. They are an extra facility, in addition to the accessible toilets for independent use. Changing Places facilities include a hoist and a height adjustable changing bench.

We understand that it can sometimes be daunting going to unfamiliar and possibly busy places, so to help we have worked with GoodMaps to produce live wayfinding maps for all of our stations.

Download the GoodMapsExplore app and receive turn by turn navigational instructions throughout our stations. Plot your route to platform 8 via the coffee shop and accessible toilet then let the app do the rest.

Get set for your next trip with My Station View's personalised predeparture virtual train and station tours.

Providing 360-degree virtual tours of all 19 TPE stations, My Station View allows you to plan your trip from station entrance to your platform, noting accessible routes and points of interest.

Train tours allow you to virtually explore your train, find your seat and work out the best carriage to board. Or customise your journey by adding your starting station and chosen destination, and My Station View will load your entire journey step by step. You can even work out the best place for a coffee or plan the most accessible route.

We want all our customers to feel confident and safe travelling with us. We’re always working on more ways to make rail travel accessible to all customer needs. As a part of this ongoing project, we’re creating “Social Stories” - a resource designed to help customers who find new situations difficult. Social Stories help take away as many unexpected surprises as possible, helping you feel prepared for your journey.

Here’s our “Taking a train ride” Social Story.



To make sure you’ll have everything you’ll need, check out our travel checklist.



Don’t forget you can have a look at our virtual station tours on My Station View to plan out your train station visit from the comfort and safety of your own home before you travel.


If you'd like to print out our Social Stories and take them with you, you can download them below.

Taking a Train Ride
Taking a Rail Replacement Bus
Taking a Rail Replacement Taxi
Travel Checklist

Room Mate devices have been installed in all of our accessible toilets. This system audibly describes the layout of our toilets for people with visual impairments.

We offer the Sunflower Lanyard and Assistance Card to our customers with non-visible disabilities.

If you are wearing a Sunflower Lanyard, staff should recognise it and understand that you have a non-visible disability and that you may need a little extra help, benefit from a priority seat, or need extra time when travelling. However, they will not know what your particular disability is, what challenges and issues you may face, or what help you may know.

If you have specific requirements, please ask a member of staff for help.

We have implemented a number of features to make this website easy to use, especially for users with disabilities.