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Automated Delay Repay (ADR) is how you can receive Delay Repay compensation if your train is delayed by 15 minutes or more.
Those that purchase TransPennine Express Advance Purchase tickets via our website or the TPExpress app can now receive compensation at the click of a button. To do this you, will first need to sign up for My Account. Please note the email address for My Account & Delay Repay need to match.
If you already have My Account, please ensure you’re using the same email address for Delay Repay.
How does Automated Delay Repay (ADR) work?
If you have an Advance Purchase ticket, the system will generate a claim for you if there is a delay of 15 minutes or more on the train you were booked to travel on.
To be eligible for ADR, you'll need to have bought your TransPennine Express Advance ticket at tpexpress.co.uk or via the TPExpress app.
How do I opt in to ADR?
You can opt in to ADR in two simple steps:
1. Create an account at delayrepay.tpexpress.co.uk
2. Opt in to Automated Delay Repay emails
Our system will then identify when your train is 15 minutes late or more and create a claim on your behalf.
FAQs
Do I have to use ADR?
Can I still make claims myself?
Is ADR quicker than Delay Repay?
ADR has sent me a claim that isn't correct. What can I do?
What if I haven't signed up for a Delay Repay account?
What happens if I made a recent claim on the old Delay Repay system?
Is this applicable to all Advance Purchase tickets available through the TPE website or the TPExpress app?
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