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Grimsby Town
Grimsby Town station, Station Approach, Grimsby, North East LincolnshireDN31 1LY
Grimsby Town at a glance
Station details
Accessibility Information
There is no information about accessibility
Accessible Parking
3
Accessible Public Telephones
Yes
Accessible Taxis
There is taxi provision
Accessible Booking Office Counter
Yes
Customer Help Points
Grimsby Town Passenger Assistance Meeting Point 0:
Ticket Office
The ticket office is located between station approach and platform 1. Please check the opening times on the National Rail Enquiries website.
Grimsby Town Passenger Assistance Meeting Point 1:
Platform
Outside of ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Height Adjusted Ticket Office Counter
There is a Low-Level counter here
Lift Details
Lift 2, Platforms 2 & 3
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths 1.1m wide
Lift 1, Platform 1
Operational Announcements : There are audio announcements provided outside and inside this lift
Lift Controls : Lift controls should be accessible to most people
Manoeuvrability : The lift is a through lift which has a 1.5 metre turning circle inside
Opening Width : Lift has clear door widths greater than 1.1m wide
Lifts
There are lifts
National Key Toilets
Yes
Nearest Accessible Stations
Cleethorpes
Passenger Assistance
Grimsby Town Passenger Assistance Meeting Point 0
Location :
Ticket Office
The ticket office is located between station approach and platform 1. Please check the opening times on the National Rail Enquiries website.
Grimsby Town Passenger Assistance Meeting Point 1
Location :
Platform
Outside of ticket office staffing hours, customers should wait on the platform and make themselves known to the train crew when the train arrives.
Ramp For Train Access
Ramps are kept at this station to provide assistance
Staff Help Available
Yes
Step Free Access
A, Compliant step-free access to all platform(s)
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to platforms 2 and 3. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Step Free Category
A, Compliant step-free access to all platform(s)
Wheelchairs Available
Yes
This station does not offer
Accessible Ticket Machines, Escalator Information, Impaired Mobility Set Down, Induction Loop, Ticket Barriers
Bus Services
Information to plan your onward journey is available in a printable format here
Car Park - Station Car Park
Name : Station Car Park
Spaces : 59
CCTV : Yes
Free Parking : No
The Daily Car Parking rate is valid until 2359hrs on the day of issue, and does not extend in to the following day
Daily : £4.90
Weekly : £22.00
Monthly : £72.00
Annual : £570.00
Operator : TransPennine Express
Telephone : 01895 262 122
Cycle Hire
Cycle Lincs - next to the station.Hire company offering full range of cycles for the entire family.Delivery / collection service & suggested routes available.More details at www.cyclelincs.co.uk
Cycle Storage Cctv
Yes
Cycle Storage Location
On platform 1, within car park and within cycle hub
Cycle Storage Sheltered
Yes
Cycle Storage Spaces
56 spaces
Cycle Storage Type
Compounds, Stands, Racks
Cycle Storage Availability
Yes
Parking Spaces
59
Rail Replacement Services
Replacement buses depart from the bus stops on Bethlehem Street.
Taxi Rank
There is taxi provision
Taxi rank
Configuration : Taxis pick up and drop off at this taxi rank
Same Side : The Taxi rank is via uncontrolled roadway crossing
Covered : The taxi rank is uncovered
Ramp : Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
Help Point : There is no help point close to this taxi rank
This station does not offer
Airport, Car Hire, Port, Rail Replacement Maps
Announcements
Announcements are made both visually and audibly
Customer Service
To speak to a member of our team, please call: 0345 600 1671.
Help Points
Help Points are only available in limited locations
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
All Help Points have induction loops
Helpline
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Information Available
Yes - from help point
Yes - from ticket office
Lost Property
Staffing Level
Part time
This station does not offer
Left Luggage
Baby Change
Yes
CCTV
Yes
Information Points
There are information points
Pay Phones
Yes
Post Box
Yes
Printed Local Information
There is accessible printed information available
Refreshment Facilities
Refreshment facilities are open from Monday to Saturday between 0800 and 1500.
Toilets
The toilets are located on Platform 1.
Waiting Room
Opening Times
Monday, Tuesday, Wednesday, Thursday, Friday
05:45:00.000 - 19:30:00.000
Saturday
05:30:00.000 - 19:30:00.000
Sunday
08:45:00.000 - 19:30:00.000
WiFi
Yes
This station does not offer
Atm Machine, Bureau De Change, Defibrillator, First Class Lounge, Limited Service, Request Stop, Shops, Trolleys
Departures and arrivals from Grimsby Town
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information and status updates.
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Time
Platform
Operator
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