We reached a key milestone this week as we delivered our one millionth customer making an essential journey during lockdown safely to their destination.
During the three UK wide lockdowns, we’ve worked tirelessly to guarantee the safety of key workers, NHS staff and customers making essential journeys in the North and Scotland, ensuring our trains are sanitised and safe to travel on.
Across the North and Scotland, we have 20 teams of sanitation busters that have collectively spent more than two years cleaning the trains during the lockdown period to ensure no seat is left unturned in the fight against COVID-19.
Customer Experience Director for TransPennine Express, Kathryn O’Brien said: “We’re extremely proud that we have reached this key milestone and delivered our one millionth customer safely to their destination.
“From the sanitation teams to the conductors on board our services, everyone within TransPennine Express has played their part in helping keep key workers, such as NHS staff, carers and key transport workers safe during the three UK wide lockdowns.
”With passenger numbers expected to rise as restrictions begin to be lifted, we are continuing to ensure that the safety of key workers and customers is guaranteed by sanitising key touchpoints across our stations and on board the 100 plus carriages that operate across our network.
Kathryn O’Brien, continued: “As restrictions are slowly lifted and our lives return to some form of normality, rest assured that our teams will continue to follow strict guidelines to ensure that our trains and stations are kept clean and safe for customers to travel.
“Our staff will also be on hand at stations and on board our trains to offer their support and guidance to any passengers nervous about travelling as well as advising those travelling on the guidance in place to help protect others.
”We have also released footage of our sanitation team in action, as they thoroughly clean a train carriage and its key touchpoints, in an effort to reassure customers who need to continue to make essential journeys, that train travel is safe.
For those requiring essential travel, tickets can be purchased online via our website or using the TPExpress App where people can now pay using Apple Pay or PayPal. E-tickets are also available allowing customers to use their phone instead of a paper ticket.
Unless exempt, face coverings must be worn at all times on the train and at the station and it’s key that people follow the guidance provided to protect others. More information can be found here.