Travel with confidence

Updated 19th July 2021

Keeping you safe

Following the Government announcement on the easing of Covid-19, TransPennine Express will continue to work hard to keep you safe while travelling with us. We are ventilating trains to refresh the air, extensively cleaning trains and stations on an ongoing basis and providing clear information about journeys and trains. We ask that in crowded spaces on our trains and in our stations, you wear a face covering out of respect to others. Please refer to the latest Government restrictions in England and Scotland. Please note that the wearing of face masks is currently mandatory on all services in Scotland.

Cleaning our trains and our stations

To protect our customers and staff, we have greatly increased cleaning on board our trains and at our stations particularly focusing on cleaning those areas that customers and colleagues are more likely to touch, such as handrails, door buttons, tables, arm rests, toilets and ticket vending machines.

We are using Zoono, a sanitising treatment which provides strong, long lasting antimicrobial protection against a range of bacteria, viruses and pathogens on surfaces. It is being sprayed in our carriages using a fogging or misting machine and is the latest addition to our already increased safety measures.

Face coverings

In crowded spaces on our trains and in our stations, wear a face covering out of respect to others. Please be considerate of other customers and our colleagues.

Hidden disabilities or medical conditions may mean that not everyone can wear a face covering. There are some exemptions including babies, children under 11 years old in England (under 5's in Scotland), people with disabilities and those with breathing difficulties.

The sunflower lanyard can be worn by customers who may have a hidden disability and are not able to wear a face mask. Sunflower lanyards can be collected from any TPE ticket office.

Please note that different restrictions apply if travelling to or within Scotland. For the latest travel advice visit gov.scot/coronavirus.

Buy your ticket online and get it on your mobile or smart card

Please buy your ticket before you travel either through our app or on our website. By selecting the e-ticketing option, your tickets will be delivered straight to your mobile app for free, so you will need the TPExpress app to use your tickets.

Season tickets for your Smart card are also available to buy online before you travel. Just upload the ticket to your Smart card at a TransPennine Express ticket machine in the station or automatically as you pass through the ticket gates.

Our ticket offices in stations are open for you to purchase tickets if you are unable to buy online or use the ticket vending machines. Contactless payments are accepted at the ticket office. We are still able to take cash payment if you have no alternative, but contactless is recommended.

We know even the best laid plans can sometimes change, therefore, you can change your train ticket fee free if you need to.

If you are unable to travel you can apply for a refund depending on your ticket type.

If you would like to travel in First Class, please note that we are not operating an on-board catering service and the number of seats in our First Class area is currently limited. On our Nova trains, customers are politely requested to not occupy seats in the First Class area that are clearly marked for staff use only.

Check before you travel

Please check your journey before you travel. A reduced frequency timetable remains in operation across the TransPennine Express network, so please check your journey as your usual service may not be available.

Please avoid using trains during the peak hours (before 1000 / between 1500 & 1800) and travel during quieter times if you can – usually between 1000 and 1500 and after 1800. Check which services are expected to be busy.

On your Journey

Do not travel if you have any symptoms of Coronavirus, you must follow Government guidance and stay at home to isolate.

The Government’s guidance on social distancing from Monday 19th July has changed, which may mean that during busy times you may be seated next to another Passenger.

Please carry anti-viral hand sanitiser gel and always wash your hands for 20 seconds with soap and hot water before and after travel.

Please note that different restrictions apply if travelling to or within Scotland. For the latest travel advice visit gov.scot/coronavirus.

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