Who We Are

First TransPennine Express is a dedicated intercity service linking key cities and major towns in the North of England. Our trains operate on the principal routes across the Pennines, linking the major urban areas of Newcastle, York, Leeds, Doncaster, Hull, Sheffield, Manchester and Liverpool. These cities are connected with the Lake District, Lancashire, Cumbria and Scotland. Manchester Airport is connected to key destinations east and west of the Pennines.

We operate around 300 services daily on weekdays and almost as many at weekends and serve 105 stations of which 30 are directly managed by FTPE. We carry on average 70,000 customers every day with 60% of these being leisure travellers.

We are a customer-led business committed to delivering the highest standards of safety, performance and customer care.

  •  £260 million has been invested to provide:
  •  New, high quality Intercity trains;
  •  Improved maintenance facilities;
  •  Station refurbishment including new information and security systems; and
  •  Employee training.

In 2013-14 a further £60 million has been invested in new electric trains boosting capacity across the network providing extra seats, more train services and creation of new jobs.

FTPE is a joint venture partnership of FirstGroup (FG) (55%) and Keolis (45%). The company is operated by its own Executive and Board.

Find out more about the FirstGroup Keolis partnership.

 

We are recognised as industry leaders having won both the Golden Spanner for Class 185 train fleet reliability and the Golden Lion for the provision of real time customer information.  In 2013 we were crowned as the European Intercity Rail Operator of the Year

Over the last ten years, we have won and been recognised for nearly 70 industry and business awards including being the first TOC to achieve a 5 star Recognised for Excellence Status

Guide to the information in this section

 

  • Careers  – Find out about exciting opportunities to work for us
  • New Trains – All you need to know about our new trains
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