Our policies

Who we are, how and why we collect personal data from you, how and why it will be processed by us and our commitment to protecting your data.

Understanding our contribution to society, the economy and the environment.

This policy explains how our website, mobile app and Wi-Fi portals use cookies.

The key points regarding how we handle your data as part of our Wi-Fi service, provided by Icomera on TransPennine Express trains.

This document sets out the tax policy for DfT OLR Holdings Limited and its subsidiary companies and their approach to conducting their UK tax affairs and dealing with UK tax risk.

Our policy to ensure passengers who have not deliberately avoided paying their fare are not unduly or unfairly treated as a result of the payment or penalty that is due.

This document sets out how we wish to engage with our supply chain and business partners.

This document sets out the publication scheme for the Freedom of Information Act 2000.

We have developed a Passenger's Charter so you know exactly what you can expect from us.

Full details of the services we provide to help older and disabled customers, and the improvements we are making to our services for customers with additional needs.