Vision and values

Taking the North Further

Customer experience

Delivering a great experience at every stage of the journey

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Transformation & growth

More services, more seats and state of the art trains.


Building a better future for our colleagues and customers.

Investing in people

Our vision

11 million people live in the North; entrepreneurs and engineers, scientists and sport stars, academics and artists, people from all backgrounds contributing to make the North and the UK more successful. 

If the North were a country it would already be the one of the largest economies in Europe, delivering £300 billion of economic output.  But it has the potential to do much more. 

To prosper the North needs a world class transport network.

We believe it’s our job to help the North grow by providing a rail network that allows faster, more frequent and more reliable connections between the major cities we serve in the North of England and Scotland.

Together, here at TransPennine Express we’ll be Taking the North Further – this is our vision for the franchise. Find out more about our plan to reimagine and transform the offer that we make to our customers.

Our Values

Committed to our customers

Supportive of each other

Setting the highest standards

Accountable for performance

Dedicated to safety

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