Industrial Action Suspended
Monday 25 and Tuesday 26 May 2015
Updated 900 Friday 22 May 2015 click here
By registering for any services on this Site or by providing any information to us, you consent to the collection, use and transfer of your information under the terms of this policy.
Information That We Collect From You
In general, you can visit this Site without telling us who you are or revealing any information about yourself. Our web server collects the IP address. In addition, there are parts of this Site where personal information may need to be collected from you for a specific purpose, such as to provide you with certain information you request, or where requested to register you to, for example, our Journey Check Alerts Service, or to enable you to use our online ticket purchasing service. This is done through the use of online forms and every time you email us or provide us with your details in other ways (i.e. over the telephone, by fax, by mail etc.).The information collected from you may include but is not limited to:
First TransPennine Express may:
First TransPennine Express encourages visitors to its Site to contact us with questions and comments. Email addresses and other information in relation to persons doing so may also be collected in order to facilitate our responses to those inquiries.
You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to provide you with the services you have requested. Furthermore, please note that our policy is not to ask for sensitive personal data - that is, data relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.
Use of Information Collected
IP address information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. We use this information to measure the use of our Site and to improve its content.
When other personal information, such as your name and e-mail address, is collected from you with your consent (for example, through the use of on-line forms or via e-mail etc.) we generally let you know at the time of collection how we will use that personal information. We may also use the personal information you provide or which we collect via this Site for the purposes of:
Except with your permission or as provided herein, First TransPennine Express will not sell, trade or rent personal information about you to unaffiliated third parties.
We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes or use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Site or our services. Further we might also use your information to contact you by post, telephone, fax, SMS or by e-mail (where you have consented to us doing so) to let you know about other products and services:
If you change your mind about being contacted in the future, please let us know.
By using the Site you consent to us using your personal information for the purposes described above.
Further information on the cookies used within of our site can be found in the table below.
|This session cookie identifies the user to the website using a unique randomly generated id. Once the user leaves the website the session ends.||Session|
|WebTisPersonalisation||This cookie stores a unique token that can be used across the website to enable personalisation.||Session or 1st Jan 2100 if the user selects: "Remember me"|
|WebTisToken||A unique token that can be used by web pages not included inside the online booking engine to enable the personalisation of those web pages. Is only present when the user is logged in.||Session|
|WebTisLogin||This cookie indicates whether a user is logged in or not as well as storing items from the shopping basket.||Session|
|perm_track||This cookie is a unique randomly generated id that links the website users' actions across their website visits (sessions). Primarily this is used for fraud detection although it is also used for analytics.||1st Jan 2100|
|ASP.NET_SessionID||A token generated by the webserver that powers the website this value is used to recognise the user and link their session data to their website usage. The website cannot function without this cookie.||Session|
|.ASPXANONYMOUS||This cookie is used to recognise unauthorised entities when authorisation is required.||Up to 2 years|
|SecureToken||Used by SSL this randomly generated ID allows session validation in the secure areas of the website. Purchases cannot be made without this cookie.||Session|
|WT_FPC||Allows us to track website usage and general user behaviour. This cookies stores the date and time the cookie was created, the last visit, and the start of the most recent session.||10 years|
|ACOOKIE||This cookie is used to track general website usage to facilitate site improvements||2 years|
|language||This cookie stores your language preferences.||End of session|
The information you provide to us will be held on our server in the United Kingdom and may be accessed by or given to our staff and to third parties including our group companies and business partners (such as our web agency, database management company and, government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support and other services on our behalf. We may also:
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Users 16 and Under
If you are aged 16 or under, please get your parent or guardian's permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information.
Data Retention, Security of Information Collected, Internet Based Transfers and Disclaimer
We will retain your information for a reasonable period or as long as the law requires. In accordance with the UK's Data Protection Act 1998, we employ strict physical, electronic, and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line.
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore by browsing this Site and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
Whereas First TransPennine Express employs reasonable measures to protect against viruses and other harmful components, the nature of the internet is such that it is impossible to ensure that your access to the Site will be uninterrupted or error-free, or that this Site, its servers or emails which may be sent by us are free of viruses or other harmful components.
The contents of this Site are designed to comply with the general obligations of the European Directives on Data Protection and E-Privacy. We cannot be responsible for non-compliance with any local advertising or other laws in relation to this Site or its contents.
Accessing and Updating
Under the Data Protection Act 1998, you are entitled to see the personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date . If you wish to correct or update the personal information that you have provided to us of if you choose to opt out of any communications that you may have initially agreed to receive, please contact us by e-mail on email@example.com using the contact details provided at the Contact Us. We are entitled by law to charge a small administrative fee to meet our costs in providing you with details of the information we hold about you and we may require proof of your identity before we supply the information to you.
1. Introduction: Our magazine application ("App") has been developed and is operated and maintained by or on behalf of Future Publishing Limited ("Future", "we" or "us").
Future is committed to protecting the privacy of your personal information whilst striving to provide the very best user experience. We want our apps to be safe and enjoyable for everyone. Under the Data Protection Act 1998 and related laws, we have a legal duty to protect the personal information we collect from you.
If you have any concerns, questions or comments about the App you can contact Future using the contact details in paragraph 12 of this policy.
2. The types of personal information we collect and how we collect it:
Information you provide upon entering a promotion or competition run in an App: if you enter a promotion or competition run in the we will use your personal information in accordance with the terms of the promotion or competition.
Information you provide when taking part in a poll or survey run in an App: if you take part in a poll or survey run in an App we will use your personal information in accordance with the terms of the poll or survey.
Games: if you register to play a game through an App, we will use your personal information in accordance with the terms of the game.
Email communications: we use web beacons in our emails to track the success of our marketing campaigns. Our web beacons don't store any information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened an email from us. We may keep track of the emails that we send you. We also keep a record of what communications you have selected to receive or not to receive. If you would like to opt out of receiving such emails, please click the "unsubscribe" link in the email and follow the instructions.
3. How we use the information that we collect
The relevant App Store owns the information it collects when you purchase this App through the App Store. They may share some of that information with us, depending on the selections you have made. We will use it, as applicable, to:
4. Who we may share your personal information with
Agents: we use third parties to perform certain functions on our behalf including fulfilling orders, sending emails, organising and managing competitions, promotions, surveys or polls, removing repetitive information from customer lists, App analysis, data analysis and processing credit card payments. They will have access to your personal information if necessary to perform their function but they cannot use it or disclose it for any other purpose, unless you have specifically given them consent to do so.
Aggregate Information: we may share aggregate, non-personally identifiable information, such as demographics and App usage statistics, with advertisers, sponsors and other organisations.
Third-Party Ad Serving Services: we or the App Store may use a third-party network advertiser to serve advertisements within the App. Network advertisers are third parties that display advertisements based on the category the App falls into. Third-party ad serving enables us to target advertisements to you for products or services you might be interested in. This App's advertisers and/or sponsors may themselves set and access their own cookies on your device if you choose to have your cookies enabled in your browser.
Third Party Analytics Services: we may use the Google Analytics, Flurry or other analytics services to anonymously collect and analyse which pages of the App are viewed and for how long and which links are followed, so that we can provide more content which is of interest to you.
7. Security: In accordance with our requirements under the Data Protection Act 1998, we will adopt appropriate security procedures to help prevent unauthorised access to your information. Neither Future nor any of its group companies shall be liable for any attempt to hack or crack or otherwise gain access to any of your information on servers owned and maintained by or on behalf of Future and its group companies.
8. A note for parents concerning privacy: this App and the App Store is for a general audience although age gating may be set by the relevant App Store based upon information we provide when we submit the App to the relevant App Store. We do not currently knowingly collect any personal information from children under the age of sixteen. If, in the future, we collect personally identifiable information from children through an App Store, we will do so in compliance with all relevant laws and regulations including, without limitation, obtaining parental consent where necessary. The Internet offers children wonderful educational and entertainment resources. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to visit http://www.google.co.uk/goodtoknow/familysafety and the GetNetWise website to learn more about parental control tools.
10. Questions about this App and the information we hold about you: if you have any general questions about this App or the information we have collected about you and how we use it, you can contact the Future New Media Team at Future Publishing Limited, Beauford Court, 30 Monmouth Street, Bath, BA1 2BW, telephone 00 44 1225 442244, email firstname.lastname@example.org. If you have any questions about your information including what we hold and how it is used, you can contact us at email@example.com. You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.
Changes to this Policy
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