Contact us

Give us a call, write to us or send a tweet

Get in touch with TransPennine Express

We love hearing about your experiences with our staff, at our stations and on board our trains. Our friendly Customer Relations team are available 7 days a week and there are a range of ways to get in touch.

General enquiries

If would like to submit a Delay Repay claim, click here.

For all other enquiries, please email or give us a call on 0345 600 1671.

Our contact centre is operating a reduced service as a result of the Covid-19 pandemic, with most departments closed, however as from Monday 18th May, our Customer Relations department is open between 09:00 and 17:00, 7 days a week and can answer questions about our services and also take complaints.
If possible, please do email us at or use the form on our Contact Us page instead of calling.

We aim to respond to enquiries as soon possible, but please be aware that it may take up to 20 working days for you to receive a response.

Trouble buying tickets online?


Feeling social?

We're on WhatsApp! Have a question about your journey? Need to book a seat reservation? Whatever your query, you can pop us a message on 07812 223 336 and we'll be happy to help.

Join us on Facebook (TPExpress Trains) and Twitter (@TPExpressTrains) for the latest special offers, news and what's on in the North and Scotland.

If you've got a train service query, send a tweet to our customer service Twitter @TPEAssist which is monitored 24 hours a day or Facebook (09:00 to 17:00). 
Check out our social media policy for more about what you can expect from us.


If you have any burning questions, check out our FAQs and chances are we've already answered it.

For more information on how to submit a Delay Repay claim, please click here.

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