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Christmas Travel Window: 23rd December – 27th December. Please check before you travel and book your tickets as soon as possible.There are major disruptions on the TPE Network. - Click for more information - updated at: 12:45 PM
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We love hearing about your experiences with our staff, at our stations and on board our trains. There are a range of ways to get in touch.
We're on WhatsApp! You can pop us a message on 07812 223 336 and we'll be happy to help.
If you've got a train service query, send a tweet to our customer service Twitter @TPEAssist which is monitored 24 hours a day or Facebook (09:00 to 17:00). Check out our social media policy for more about what you can expect from us.
Alternatively, you can contact us by completing one of our online forms, whether you have a question, feedback or a complaint, we are here to help.
For all other enquiries, give us a call on 0345 600 1671.
Our contact centre is operating a reduced service as a result of the Covid-19 pandemic, with most departments closed, however, our Customer Relations department is open between 06:00 and 23:00, 7 days a week.
We aim to respond to enquiries as soon possible, but please be aware that it may take up to 20 working days for you to receive a response.