Let’s talk, we are listening to you

If your comment is urgent, please contact our customer relations team on 0845 600 1671. Our helpline is available from 0700- 2200 daily, with the quietest times being between 0700-0900 and 1700-2200.

We are committed to delivering the highest standards of safety, performance and customer care. To help us achieve and maintain service excellence we welcome your comments. We recognise that on occasions things do go wrong and our  Passenger's Charter explains what we will do in such circumstances. Copies of our Charter can be obtained from any First TransPennine Express train station or from the Customer Relations team.

Equally, we would like to know what you particularly enjoyed, how well our staff at our train stations and on board our trains looked after you. If one of our staff was especially helpful then feel free to let us know - and we will let them know. It all helps us to keep improving our rail service and to continue to provide you with a journey experience you will be happy to repeat.

Please use the form below to contact the correct team and we'll be happy to help. Alternatively if you would rather speak to us please call, you can find our contact details on our contact details page.

Compensation claims

If you wish to claim compensation please use a compensation claim form (also available at all our train stations) so that we can process your claim as quickly as possible. If you need help please contact our Customer Relations team:
Phone: 0845 600 1671
Email: tpecustomer.relations@firstgroup.com

Contact Us Form

Please use the form below to tell us what you think as we want to hear your comments. If you wish to receive a response from our customer relations team please tick the relevant box below.

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