Call Assisted Travel Team 0800 107 2149 every day between 6am and 11pm. They can help you book tickets and seat reservations and make sure the assistance you need at the stations is available. It's best to phone up to 24 hours before you travel wherever possible. For more details visit Assisted Travel. Assisted travel can also be requested using an online form.
For information regarding Making Rail Accessible, familiarise yourself with our policy (Word version) or alternatively the Making Rail Accessible Guide (Word version).
Blue Assist is a simple way of asking for assistance, for people who have difficulty travelling. Blue Assist cards are available at all our stations, write out a card with your question or request and present it to a member of our staff, who will be happy to help. For more information see the short video below or visit Blue Assist.
Scooters on board
We can accommodate folded or dismantled mobility scooters on all of our services. You can book luggage assistance to help put the scooter onto the train, but our staff are not able to fold or dismantle the scooter for you.
Alternatively, you can apply for a scooter permit, which may allow you to take your scooter onto the train without having to fold it. To find our more, download our Scooter Policy.