Delay Repay Compensation

Get money back if you've been delayed

About Delay Repay 

Delay repay is a national scheme that entitles you to compensation if you have experienced delays during your train journey. We're happy to take part and think it's the least we can do to make up for any inconvenience caused.

Please be aware that we are currently experiencing higher than normal volumes of contact and it may take up to 20 working days for us to respond back to you.  Please do not resubmit your request during this time as this may cause confusion and further add to the backlog.

I've been delayed - what compensation am I entitled to?

If you arrive at your final destination, delayed for 30 minutes or more, you are entitled to Delay Repay Compensation. These levels are set by the Department for Transport:

  • Delayed for 30 to 59 minutes - Claim 50% compensation of your single ticket or 50% of the relevant delayed portion of your return ticket

  • Delayed for 60 to 119 minutes - Claim 100% compensation of your single ticket or 100% of the cost of the relevant portion of your return ticket

  • Delayed for 120+ minutes - Claim 100% compensation of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way)

Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.

What about delays for Season Ticket holders?

Use the table below to calculate the amount of Delay Repay Compensation you're entitled to. Divide the cost of your Season Ticket type over the number underneath delay times:

Season Ticket type 30 to 59 minutes 60 to 119 minutes 120+ minutes
Weekly 20 10 5
Monthly 80 40 20
Quarterly 240 120 60
Annual 928 464 232

How do I apply for Delay Repay Compensation?

  • Apply for Delay Repay Compensation using the claim form below
  • Remember to attach your tickets (including a screenshot or scan)
  • Compensation will be paid back via the original method of payment, unless you tell us otherwise
  • Compensation can be paid directly to debit or credit cards (please provide a contact telephone number we can reach you on to confirm your card details), cheque, rail travel vouchers or e-vouchers for tpexpress.co.uk
  • We aim to respond to claims as soon as possible, but please be aware that it may take up to 20 working days for you to receive a response. If your enquiry is urgent please contact us on 0345 600 1671 (06:00 to 23:00)

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