Delay repay is a national scheme that entitles you to compensation if you have experienced delays during your train journey. We're happy to take part and think it's the least we can do to make up for any inconvenience caused.
Use the online Delay Repay portal below for the faster way to receive a response to your claim. Please be aware that claims submitted via the post may take longer to review.
Due to recent disruption, we are currently receiving high volumes of submissions and it may take up to 20 working days for us to get back to you. Please don’t resubmit your claim during this time – we promise we will process your request as soon as we can. Thank you for your patience.
If you arrive at your final destination, delayed for 30 minutes or more, you are entitled to Delay Repay Compensation. These levels are set by the Department for Transport:
Delayed for 30 to 59 minutes - Claim 50% compensation of your single ticket or 50% of the relevant delayed portion of your return ticket
Delayed for 60 to 119 minutes - Claim 100% compensation of your single ticket or 100% of the cost of the relevant portion of your return ticket
Delayed for 120+ minutes - Claim 100% compensation of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way)
Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.
Use the table below to calculate the amount of Delay Repay Compensation you're entitled to. Divide the cost of your Season Ticket type over the number underneath delay times:
| Season Ticket type | 30 to 59 minutes | 60 to 119 minutes | 120+ minutes |
| Weekly | 20 | 10 | 5 |
| Monthly | 80 | 40 | 20 |
| Quarterly | 240 | 120 | 60 |
| Annual | 928 | 464 | 232 |