Unpaid Fare Notice

View weekly appeals and pay online

In some cases when a passenger is not able to pay for a ticket or a ticket excess charge, we will issue an Unpaid Fare Notice, which shows details of the journey and the fare which should have been paid. This gives the Passenger permission to travel and pay the fare within 21 days.

Pay your Unpaid Fare Notice

Unpaid Fare Notices can now be paid quickly and conveniently online. We use PayPal for these payments so that your card details are never shared with us, but you don't need a PayPal account to pay your Unpaid Fare Notice online.

Unpaid Fare Notice Appeals

Passengers also have the opportunity to appeal or dispute the issue of the Unpaid Fare Notice in writing within 21 days

The table below shows appeal figures received per period:


Period 2020/21   2021/22  

Appeals
received 
Appeals 
upheld 
Appeals received  Appeals upheld
Period 1  3  1 145 112
Period 2  6  4 109 95
Period 3
 17  13 170 146
Period 4  31  24 93 81
Period 5
 60  49 106 98
Period 6
 93  80 167 140
Period 7
 53  49 64 53
Period 8  92  74

Period 9
 64  48

Period 10
 56  35

Period 11
 8  6

Period 12
 17  9

Period 13
 52   42

Totals
552 434 854 725

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