Refunds

Change in refunds policy

The TransPennine Express refund policy has been revised following the changes to the timetable on 23rd March 2020, which is now offering a reduced service.

From Tuesday 17 March 2020, there will be no refund or amendment fee applied to Off-Peak, Super Off-Peak or Anytime tickets, and no change of journey fee will be applied for changes to Advance tickets.

From Monday 23 March, we are permitting refunds to all Advance tickets purchased prior to 07:00 on 23 March 2020, for travel on or after 23 March 2020.

Refunds must be applied for before travel on the first booked train.

Advance tickets sold after 07:00 on 23 March, for travel on the reduced timetable, will be eligible for refund only if the service is later disrupted or cancelled.

£1 Sale Advance tickets 

If you purchased one of our £1 Sale tickets, which included travel on or after 23 March 2020, the ticket is refundable. Unfortunately, £1 Sale tickets for travel dates earlier than 23 March are non-refundable. Furthermore, all £1 Sale tickets, regardless of travel date, are non-amendable and cannot be rescheduled to another date.  

Season tickets

Normal conditions continue to apply for partially used season tickets, with a £10 admin fee applied.

The refund calculation for Season Tickets of 7-Day, Monthly or longer, will remain the same. 

Advance tickets changes to a journey

Customers still wishing to amend their journeys to travel on another service, may still do so with no admin fee, and the value of the original ticket credited towards a new ticket, prior to the departure of the first booked train.

In addition, Advance tickets may be used without additional charge on any TransPennine Express service on the booked day, or any TransPennine Express service on the day before or after.

Where did you buy your ticket?

Website or mobile app

If you would like a refund on tickets that haven't yet been collected or delivered, please apply through your online account. 

If you already have your tickets or would like to apply for a refund for an Advance ticket, you'll need to apply for a refund using this form.

Even if you have tickets for travel with another train company, so long as you bought them directly with us, we will organise a refund for you.

At one of our stations or over the phone

If you bought your ticket over the phone or at one of the following train stations, you'll need to apply for a refund using this form.

• Barnetby
• Brough
• Cleethorpes
• Dewsbury
• Grimsby Town
• Huddersfield
• Hull
• Malton
• Manchester Airport
• Middlesbrough
• Northallerton
• Scarborough
• Scunthorpe
• Seamer
• Selby
• Stalybridge
• Thirsk
• Thornaby
• Yarm

If you bought your train tickets from another train company or travel agent, you'll need to get in touch with them directly to organise a refund.

Frequently asked questions